Call our team
Talk through a referral, service question or client need.
(07) 3216 1330Usually answered immediately during business hours.
Call NowContact Refine Physio Mobile
Let's organise the next step.
Whether you're referring a client, arranging care for yourself or supporting a family member, our team will make the next step clear.
Choose your next step
Contact Refine in the way that suits you.
Email Refine
Ask a general question or discuss a provider partnership.
hello@refinehealthgroup.com.auReplies within one business day.
Send EmailStart a referral
Use the guided pathway for client and health information.
Secure online referralReviewed within one business day.
Refer a ClientCallsUsually answered immediately
EmailsReply within one business day
ReferralsReviewed within one business day
CapacityChecked and updated regularly
Not sure which service?
Start with the client's everyday goals.
Choose the closest service, or call us and we'll help identify the most appropriate pathway.
Physiotherapy
Mobility, falls, strength, pain, rehabilitation and confidence with movement.
Learn about PhysiotherapyOccupational Therapy
Daily activities, equipment, home safety, access and practical independence.
Learn about Occupational TherapyHydrotherapy
Physiotherapist-led warm-water exercise for mobility, strength and confidence.
Learn about HydrotherapyRemedial Massage
Comfort-focused soft tissue support, relaxation and muscular tension relief.
Learn about Remedial MassageWays to work with us
One team. Three clear pathways.
I'm referring a client
Use the guided referral form and select the client's funding pathway.
Start ReferralI need services
Call our team to discuss goals, suitability, funding and current availability.
Call RefineI'm a provider
Talk with us about a responsive allied health pathway for the people you support.
Partnership Enquiry
A real person, a clear next step
Every referral starts with a conversation.
Every referral is reviewed by our team before care begins. We consider the client's goals, location, funding, service needs and current capacity.
If another service is more appropriate, we'll explain why and guide you towards the pathway that best matches the client's needs.
You do not need every answer before contacting us. Start with what you know.
What happens next?
From first contact to connected care.
A simple process with clear communication at every stage.
Referral reviewed
We review the client's goals, funding, location and service needs.
Client contacted
We speak with the client or nominated contact and clarify any details.
Appointment booked
A suitable visit is arranged based on clinical need and availability.
Care begins
The clinician provides support where everyday life happens.
Reports and updates
Relevant recommendations and updates are shared with consent.
Moreton BayBrisbaneLoganIpswichGold Coast
Service areas
Mobile allied health across South East Queensland.
Our clinicians visit homes, retirement communities and care settings across selected suburbs. Exact availability depends on the service and current local capacity.
BrisbaneLoganIpswichMoreton BayGold Coast
Frequently asked questions
Contact and referral FAQs.
How do I make a referral?
Choose the client's funding pathway on the referral page and complete the guided form. You can also call our team if you are unsure where to start.
How quickly can a client be seen?
Clients are generally seen within one week of the referral date, subject to service suitability, location and current clinician capacity.
How quickly are reports sent?
Reports are sent within two business days on average where a report is required.
Can families contact Refine directly?
Yes. Clients, families and carers can call to discuss available services, funding and the information needed to get started.
Do you provide home visits?
Yes. We visit homes, retirement communities, residential aged care facilities and appropriate community settings.
Which areas do you service?
We support selected suburbs across Brisbane, Logan, Ipswich, Moreton Bay and the Gold Coast.
The journey starts here
Let's organise the next step.
Whether you're referring a client, arranging care for yourself or supporting a family member, we'll guide you through the next step and keep you informed from referral to care.