Support at Home
For care partners and providers referring an older person for mobile allied health support at home.
PhysiotherapyOccupational TherapyRemedial MassageHydrotherapy
Refer for Support at HomeAllied health referrals
Refer a client in just a few minutes.
Whether you are a care manager, GP, hospital, support coordinator or family member, we will guide your client from referral through to ongoing care.
Our team reviews the information, confirms availability and keeps you informed throughout the process.
A clear pathway from referral to care.Tell us what you know now. Our team will guide the remaining steps.
Simple guided processMultiple funding pathwaysHome visitsClear communicationSouth East Queensland
Referring should not be complicated
Less chasing. More confidence.
Finding the right allied health provider should not mean endless emails, phone calls or uncertainty. Our process is designed to be straightforward, responsive and transparent, giving referrers confidence from the beginning.
You do not need every answer before contacting us. Share the essential information and our team can help clarify funding, service suitability, availability and the next step.
Who can refer?
We welcome referrals from across the care network.
Aged Care Providers
Support at Home, HCP, CHSP and residential care organisations.
NDIS Partners
Support coordinators, plan managers and provider organisations.
Health Professionals
GPs, specialists, hospitals and discharge planners.
Care Teams
Case managers, care managers and community organisations.
Families & Carers
People arranging support for someone close to them.
Self-Referrals
Clients looking for mobile allied health support themselves.
Services available
One referral pathway. Multiple disciplines.
Physiotherapy
Mobility, pain, falls prevention and rehabilitation.
Learn MoreOccupational Therapy
Function, equipment, home safety and modifications.
Learn MoreHydrotherapy
Individual warm-water physiotherapy programs.
Learn MoreAllied Health Assistant
Delegated therapy practice under clinician guidance.
Learn MoreRemedial Massage
Comfort, muscle tension and movement support.
Learn MoreFunding we support
Referral pathways for different clients.
Funding suitability, approval and service agreements are confirmed during intake. If you are unsure, contact us and we can discuss the available pathway.
Support at HomeHome Care PackagesCHSPNDISDVAMedicare where eligibleWorkCover QueenslandPrivate health insurancePrivate clients
What happens next?
A transparent referral journey.
Submit Referral
Complete the guided form or contact us.
Referral Reviewed
We check funding, suitability and availability.
Client Contacted
We contact the client or nominated person.
Appointment Booked
A suitable clinician and time are arranged.
Assessment
Goals and needs are assessed.
Reports & Ongoing Care
Updates and recommendations are shared where appropriate.
Information to include
What helps us process a referral?
Do not worry if you do not have everything. Include what you know and we will help gather the rest.
Client nameContact detailsAddressDate of birthFunding informationReferring organisationService requestedRelevant medical historyCurrent concerns or goalsPreferred appointment timesUrgencySafety considerations
Why referrers choose Refine
Professional support around every referral.
Responsive Review
Prompt acknowledgement and clear next steps.
Mobile Services
Care delivered where daily life happens.
Multidisciplinary Team
Multiple disciplines through one provider.
Clear Communication
Relevant updates throughout care.
Clinical Reports
Documentation where required and agreed.
Flexible Availability
Appointments coordinated around capacity and needs.
Collaborative Care
Working with providers and healthcare teams.
Person-Centred
Support shaped around individual goals.
Frequently asked questions
Referral FAQs.
How quickly will you respond?
We aim to review referrals promptly. Actual commencement time varies by location, service type and clinician availability.
Can families refer directly?
Yes. Family members and carers can contact us to discuss available services and the information needed.
Do you accept urgent referrals?
Tell us clearly if the referral is urgent. We will review the clinical need and current capacity, but urgent acceptance cannot be guaranteed.
Will I receive updates?
With the client's consent, we can provide relevant updates, reports and recommendations where appropriate.
What if I am unsure which service is needed?
Select the closest service or contact our team. We can help triage the request after reviewing the referral.
Ready to refer?
Helping people access the right care, at the right time.
Continue to our existing six-step guided referral wizard. Add what you know and our team will guide the remaining information.