Refine Physio Mobile Refer a Client
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Useful guidance for care at home.

Clear, practical resources for providers, care coordinators, families and clients navigating mobile allied health across South East Queensland.

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A Refine Physio Mobile clinician reviewing a care plan with an older client at home
Information that makes the next step clearer.Understand referral pathways, prepare useful documents and feel more confident about what happens next.
Aged care providersNDIS referrersFamilies and carersClients and participants
Resource library

Find the guidance you need.

Search by topic or choose a category. Each guide includes a short, practical checklist you can use straight away.

01Aged Care

Support at Home referral guide

What providers and Care Partners can include to help us review a referral efficiently.

View referral checklist
  • Client contact and nominated representative
  • Goals, current concerns and relevant risks
  • Funding approval and service category
  • Recent reports, discharge summaries or equipment information
02Aged Care

CHSP allied health guide

A simple overview of common CHSP physiotherapy and occupational therapy referral pathways.

View common referral reasons
  • Falls risk or reduced balance
  • Changes in mobility or confidence
  • Home safety and daily living concerns
  • Equipment or walking-aid review
03NDIS

NDIS referral checklist

The essential information that helps connect a participant with the right mobile clinician.

View document checklist
  • Participant and plan-management details
  • Goals and functional concerns
  • Relevant reports and therapy history
  • Consent and preferred communication contacts
04Home Safety

Falls prevention at home

Early signs that a physiotherapy or occupational therapy review may be helpful.

View signs to watch for
  • Recent falls, near misses or fear of falling
  • Holding furniture while walking
  • Difficulty standing from chairs or using stairs
  • Reduced activity after illness or hospital admission
05Home Safety

Equipment and home safety

When to consider an occupational therapy assessment for equipment, access or daily routines.

View assessment prompts
  • Bathroom, shower or toilet access concerns
  • Difficulty with transfers or seating
  • Changes in personal care or meal preparation
  • Wheelchair, pressure-care or mobility-equipment needs
06Getting Started

Preparing for a home visit

What clients and families can expect—and what can help the first appointment run smoothly.

View preparation tips
  • Keep relevant reports and medication information nearby
  • Write down current concerns and important goals
  • Have usual mobility aids or equipment available
  • Arrange a family member or representative if preferred
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Referral toolkit

A clearer referral helps care start sooner.

You do not need every document before contacting us. Send what is available and our intake team will help identify the next step.

Open Referral Form
1
Tell us what has changedDescribe the concern, how it affects everyday life and what support is being requested.
2
Include useful contextAdd relevant diagnoses, recent hospital admissions, risks, equipment and current supports.
3
Share the client’s goalsLet us know what the person wants to improve, maintain or return to doing.
4
Confirm the funding pathwayInclude Support at Home, CHSP, NDIS, DVA or private funding details where known.
Resource FAQs

Quick answers for referrers.

Can I refer if I am unsure which service is right?

Yes. Describe the client’s needs and goals in the referral. Our team can help identify whether physiotherapy, occupational therapy, hydrotherapy, allied health assistance or remedial massage is the most appropriate starting point.

Do I need every report before submitting a referral?

No. Include the information currently available. We can advise if additional documents would help with triage or assessment.

Can families use these resources?

Yes. The guides are designed for providers, families, carers, clients and participants. If anything remains unclear, contact our team.

Are services available everywhere in South East Queensland?

Availability depends on location, discipline and current clinician capacity. Check the Capacity page or call us to confirm.

Need a person, not another document?

Our team can help make the next step clear.

Talk with Refine about service suitability, capacity, referral information or the most appropriate pathway for your client.

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